Power BI Premium Support (PIPS).
You need a clear head for your business — and our certified Power BI Support ensures that it stays that way. A quick contact with us is enough — we'll help you and only let go when you give the green light.
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Support is different today.
For you, the decision to hand over your Power BI support to us means:
- You have your mind free for your business
- You have security, predictability & certify support processes
- This gives you 1st, 2nd & 3rd levels at a fixed monthly price
- You will receive assistance with content-related questions about using the software (Power BI/ Power BI Service)
- You get help with any problems that may occur in your BI project
- You have direct contact with the DatenPioniere support team and immediate problem resolution
- You have personal support availability Monday — Friday from 8:00 — 17:00 (24/7 for an additional charge)
- You have a response time of 4 hours (up to an hour possible)
- You have a direct line to the manufacturer via our MS Premier Support and we will take care of the communication, if necessary
- You will only receive German-speaking and certified support staff (Don't worry, we speak English as well)
- You will receive qualified software and release management
- You'll receive a monthly report on your Power BI environment, including a consultation with one of our support pioneers
- You can cancel monthly if you no longer want to use our premium support.
You can always be sure that the analysis platform works reliably in day-to-day business.
The first REAL Power BI Support flat rate in German-speaking countries!
No matter how many tickets, calls, or incidents. You pay a fixed monthly price. That's a real flat rate.
If you would like to find out more about this, then get in touch with us directly and find out in a free initial consultation how to PIPS You can use companies.
Our promise. A fixed price for your support requests.
As pioneers in business intelligence, data & analytics, we are constantly breaking new ground that seems impossible for market players. This is also the case with our Power BI Premium Support.
There are no hidden costs, you can cancel on a monthly basis. Not convinced yet? Then have a look at the FAQ section below or get in touch directly using the form and let yourself be convinced in a free initial consultation.
Customer Testimonials
Hear for yourself what our customers have to say about Power BI Premium Support.
“Honest support with predictability”
Premium Support is a fair investment and gives our company security and predictability. In particular, it gives our employees the opportunity to get help quickly instead of looking for solutions themselves for a long time. We are and were immediately convinced. This support model suits us.
“Quick and excellent support”
As a fast-growing company in Germany, we need strong partners who support us quickly when problems arise. But it must be economical. Everything applies to data pioneers and we like to use support for errors that we can't solve quickly ourselves because there are no unpleasant surprises at the end of the month. A clear recommendation.
“Convincing due to quality”
We operate a large analytical platform based on Microsoft Power BI and cannot solve every support case and service independently. For these cases, we use Premium Support every month. Clear communication, excellent support for our employees. This is where data pioneers make our work much easier. I would be happy to recommend you. Thank you
The support promise to your company
Support is different today!
Always available for you
When support is needed, we're there. Anytime and without waiting on hold. Directly via our support portal, via email or MS Teams. During the day, of course, also by telephone. We have a separate mobile number for our 24/7 customers.
On topic right away with you
At least one support employee is familiar with the Power BI solution or environment. This means that you can start solving the problem immediately. Questions about the technical infrastructure are superfluous — and the nerves are spared.
A response time tailored to your requirements
Our support is there for our customers. We offer a response time of four hours as standard. If you wish, we can speed this up to an hour.
A guaranteed problem solution without compromise
One thing is clear: There is a problem and you need a solution. We won't let up until it's found. That is a promise for you — and a claim for ourselves.
We will arrange contact with the software manufacturer for you
When it comes to software topics, we relieve you of the time-consuming and technical communication with the manufacturer and you can continue to concentrate on day-to-day business.
Responsible use of your company data
DatenPioniere always treats your company data sensitively and confidentially. Of course, this also applies to support. A separate NDA is concluded for each contract and access is strictly regulated and monitored.
Using the latest tools
State-of-the-art and reliable diagnostic and remote maintenance tools are available to solve your questions quickly and efficiently.